personal and Professional development:

one & two day courses

  • Effective Listening Skills

  • Train the Trainer

Effective Listening Skills

The course is delivered over half a day (3 hours). It is designed for anyone who wants to improve their listening skills in their personal or professional life. It allows you to explore and improve your communication skills in a safe environment. The course includes: What is listening; Active listening; Listening with empathy; Barriers to effective listening; Unconscious bias: Non-verbal cues; The use of silence.      

Train the Trainer

The course is delivered over two days. It includes: how, why and when we learn; the roles and qualities of a Trainer; the training cycle; developing aims, objectives and learning outcomes; assessing learning; feedback and evaluation tools; icebreakers; delivering training sessions; types of media for effective delivery. This course is interactive and participation in all activities (including the delivery of an icebreaker and a short training session) is expected of all participants.

This course is open to anyone who is either working in or aspiring to work in a training role in any context. 

​These courses are delivered as open courses (request a copy of our prospectus) or we can deliver any of

the above courses to an existing group at any location in the UK.

We also offer a bespoke training service where we can deliver training to meet your organisation’s needs.


If you would like further information about any of our training courses or to develop a course for your organisation, please contact

109 Irish Street Dumfries DG1 2NP 

01387 266667 (please note this line is not manned 24/7)

07387 874201 (Text)

keep in touch

  • Facebook Social Icon
  • Twitter Social Icon